General FAQ
About Home on the Rangeline
Who are you?
We're a three-generation Native American women-owned business specializing in premium natural kitchen goods and reusable alternatives to single-use plastics. Our products are handcrafted with over 50 years of sewing expertise!
What products do you offer?
We offer beeswax food wraps, reusable bowl covers, flannel "non-paper" towels, bread bags, and other eco-friendly kitchen accessories. We also create custom Memory Pillows and Blankets from cherished clothing items.
Where are you located?
We're based in the United States and ship nationwide.
Ordering & Payment
How do I place an order?
You can browse our products and add items to your cart directly on our website. For custom orders (like Memory Pillows or special fabric requests), please contact us to discuss your project.
What payment methods do you accept?
We accept all major credit cards and other payment methods available at checkout.
Can I cancel or modify my order?
Please contact us as soon as possible if you need to cancel or modify your order. We'll do our best to accommodate your request if the order hasn't already been processed.
Shipping & Delivery
Do you ship nationwide?
Yes! We ship throughout the United States.
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout. You'll receive tracking information once your order ships.
Do you offer international shipping?
Currently, we ship within the United States only.
What if my order arrives damaged?
Please contact us immediately with photos of the damage. We'll work with you to resolve the issue.
Returns & Exchanges
What is your return policy?
Please contact us to discuss returns or exchanges.
How do I initiate a return?
Contact us with your order number and reason for return, and we'll guide you through the process.
Custom Orders
Do you take custom orders?
Yes! We love custom projects, whether it's finding a specific fabric pattern for your kitchen, creating Memory Pillows from cherished shirts, or sourcing special materials. Contact us to discuss your ideas!
How long do custom orders take?
Turnaround time varies depending on the complexity of the project and our current workload. We'll provide an estimated timeline when you place your order.
Product Care
How do I care for my products?
Care instructions vary by product. Check our product-specific FAQ pages for detailed care information:
Sustainability & Materials
Why don't you use organic cotton?
While we primarily use high-quality 100% cotton, we're happy to source organic cotton if that's important to you! However, we can't guarantee that the inks used on printed fabrics are organic, so we don't automatically go with the extra expense unless requested. We also have unbleached and undyed options available—just ask!
Are your products eco-friendly?
Absolutely! Our products are designed as reusable alternatives to single-use plastics and disposable items, helping you reduce waste in your kitchen and home.
Still Have Questions?
We're here to help! Contact us and we'll be happy to answer any questions you have.