Refund policy
Our Return Policy
At Home on the Rangeline, we want you to love your eco-friendly home goods. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Window
You have 30 days from the date of delivery to return eligible items for a refund, exchange, or store credit.
Eligible Returns
To be eligible for a return, items must be:
- Unused and in the same condition that you received them
- In their original packaging when applicable
- Not marked as clearance or final sale items
Non-Returnable Items
The following items cannot be returned:
- Clearance items
- Gift cards
Return Options
We offer flexible return options to suit your needs:
- Full Refund: Receive a refund to your original payment method
- Exchange: Exchange for a different size, color, or product
- Store Credit: Receive store credit for future purchases
Return Shipping
We cover the cost of return shipping for all eligible returns. We'll provide you with a prepaid return label to make the process easy and hassle-free.
How to Start a Return
To initiate a return, please contact us at [your email] with your order number and the item(s) you'd like to return. We'll send you a prepaid return shipping label and instructions.
Processing Time
Once we receive your return, please allow 5-7 business days for us to process it. Refunds will be issued to your original payment method, and you'll receive a confirmation email once complete.
Questions?
If you have any questions about our return policy or need assistance with a return, please don't hesitate to reach out. We're here to help!